Senior Messaging Consultant: North America
The main responsibilities of a Senior Messaging Consultant include, but are not limited to the following:
•Master the Binary Tree CMT product suite and be able to successfully and efficiently deliver implementation services for all products.
•Perform a lead role on client-site consulting engagements by implementing and conducting co-existence and migration projects throughout the project lifecycle.
•Have the ability to gain an understanding of client’s business issues, goals and processes through data collection and analysis.
•Execute project assignments and work output with precision and quality.
•Comply with Binary Tree’s documented project management methodology for all Consulting Services projects and coordination of all activities related to Consulting Services projects to ensure quality deliverables on a timely basis and within budget.
•Document work in an accurate, precise and timely manner including standard reports, processes, procedures and decisions. Complete standard administrative requirements such as time and expense reports correctly and by established deadlines.
•Provide knowledge transfer to client project team on best practices and functionality of Binary Tree migration and coexistence applications.
•Achieve high level of customer satisfaction and effectively resolve customer satisfaction issues.
•Consider the possible impact on the customer when setting goals, taking action or when carrying out job responsibilities. Respond to customers and colleagues with an appropriate level of urgency and responsiveness.
•Take personal responsibility to ensure customer satisfaction despite time pressures or significant obstacles. Work to remove barriers to delivering top-notch customer service.
•Clearly, actively and articulately communicate status of project to Binary Tree Project Manager and clients as appropriate, in both written and verbal formats.
•Anticipate, identify and resolve issues/concerns both internally and externally. Develop and present solutions to appropriate parties. Professionally and proactively handle problems and/or conflict to resolution. Use sound judgment regarding escalation of issues to client or company management.
•Participate in sales activities to further Binary Tree’s success in the marketplace, including pre-sales activities, product demos and proposal development. Mine customer accounts for opportunities to upsell and promote additional Binary Tree products and services.
•Meet time and budget requirements for all assignments, with minimal reminders. Prioritize work effectively and actively work to find more efficient ways to accomplish assignments and tasks.
•Work effectively and professionally with client and company staff, maintaining positive working relationships and a positive teamwork environment.
•Take initiative within job scope and anticipate the needs of customers and colleagues. Seek and/or willingly accept additional responsibilities and assignments.
•Develop and execute a challenging and interesting self-education and professional development plan.
•Exhibit cost containment focus during billable and non-billable assignments.
•Be flexible enough to assume various roles on projects including: consultant, administrator, business analyst, IT strategist, pre-sales support specialist, trainer, Project Manager as well as other roles as required for the project and assigned by Binary Tree management.
•Expert level knowledge of Domino messaging and administration
•Expert level knowledge of SMTP
•Expert level knowledge of Microsoft Exchange 2003, 2007 and Active Directory
•Business value understanding of groupware, Internet/Intranet, and enterprise e-mail..
•At least 1 year experience of technology consulting in a business environment.
•Hands on technical expertise to guide customers through successful implementation of projects.
•Exceptional communication, writing and presentation skills. Ability to interface with customers on cross-functional work teams both in person and in writing.
•Excellent organization and analysis skills.
•Bachelors or technical degree in a related field or some equivalent combination of education and experience.
•Ability and flexibility to travel to client sites. 75 to 100% travel required.
•Prior implementation of Microsoft Transporter Suite or Microsoft Lotus Connector
•Experience successfully managing mid to large-scale development projects.
•Working knowledge of Windows OS, AS/400 and/or UNIX/AIX administration
•Working knowledge of Powershell programming
•Lotus Notes/Domino certification
•Administration experience with Domino and Microsoft Exchange email applications.
•Hands-on experience in a wide range of business environments and industries.
To apply, please email your resume to firstname.lastname@example.org.